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Whether ordering spare parts or needing pump maintenance support, customers receive quick and qualified service 24/7 through the QR code on their pump’s nameplate. After scanning the QR code with a QR reader, the pump is clearly identified and customers are taken directly to Service Point.

Along with a link to the SEEPEX website, Service Point offers the following helpful functions for each customer’s individual pump.

  • Free download of the pump manual. The pump information is always available, without someone needing to carry the printed operating and assembly instructions around.
  • Direct contact to the SEEPEX service team over email, telephone or the website’s live chat
  • Immediately request spare parts

This final resource offers customers a high degree of optimization potential. The spare parts quote is sent to the responsible purchaser, in order to comply with customers’ processes. “This service saves a lot of time and effort for the local technician. The tedious search for the commission number or the delivery note is eliminated,” explains Dr. Christian Hansen, Vice President of Engineering & Innovation and CTO of the SEEPEX group. “The procurement of spare parts has been significantly simplified for our customers and a new rapid communication channel has been established,” adds Dr. Martin Eggers, Head of App Development.

Service in real time using SEEPEX Service Point