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Data Protection and Privacy Policy for Mobile Applications

SEEPEX GmbH (SEEPEX, we) would like to thank you for your interest in our products, and inform you below on potential collection of personal or anonymized information when you use one of our mobile applications.

Anonymous use and Registration

The service provided by the SEEPEX mobile applications may generally be used anonymously without requiring individual registration. SEEPEX reserves the right to store the following anonymous data regularly and evaluate application usage via its own servers in the European Union or other service providers: IP address of the Internet Service Provider of the visitor, content/files accessed and the date of the visit and general browser information. This data is collected anonymously for statistical evaluation.

Some of our mobile applications may require registration. In cases where registration is required, you will be clearly prompted to register an account with SEEPEX, rendering all personal data transmitted during account registration transparent.

Data Site and Controller

SEEPEX mobile applications may communicate with our servers to store data, which makes SEEPEX the data controller. Data is collected and stored on our servers at our operating facilities or in other places where the data processing is located (e.g. servers physically located at third party data centers).


Personal Data

Personal data may be collected – above and beyond sending generic connection information such as the IP address, browser type, operating system used, data quantity and access status in particular – when forms are used or personal contact details are requested in other ways. Requests for personal data are clear and obvious, and this information is provided voluntarily by the user. The information provided there makes the intended use clear.

Personal Data of Third Parties

You are responsible for any personal data of third parties you share with SEEPEX through our mobile applications. By using our applications, you confirm that you have the third party’s consent to provide this data to SEEPEX. 


Data Retention

The collected data is not used and/or passed on to third parties except to send requested information or offers, or to update customer data and/or data of parties interested in our products and services. SEEPEX shall ensure that personal data is protected as well as possible against access by unauthorized parties, and that personal data on mobile application interaction with SEEPEX services is either deleted after the end of the interaction or stored per the legal regulations.


Device Permissions

Our mobile applications may request certain permissions from users that allows to access data from the user’s mobile device in order for the mobile application to function. These permissions can be granted or revoked in the device settings.

By granting these permissions, you agree to the processing of the accessed data as specified below:

Camera permission may be requested by our mobile applications for automated on-device image processing (e.g. identification of shapes and markers) and for recording image and video data. Recorded image and video data may be transmitted to SEEPEX servers to offer you services such as remote assistance, and you will receive a notification in the mobile application if such data transmission takes place.

Motion sensor permission may be requested by our mobile applications for user interaction (e.g. determining the direction your tablet is pointing or navigating virtual space). This data will only be used temporarily, it will not be recorded by the mobile application and it will not be shared with SEEPEX.

The precise location of your device may be requested by our mobile application. This data may be shared with SEEPEX in order to offer you access to our services based on the location data you provided. The location of your device is not tracked continuously, but only momentarily in connection with specific events (e.g. locating the device during a user interaction, such as scanning a code, in order to link this user interaction to a geographical location

Google Analytics

Our mobile applications may use Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses the collected data to track and analyze your use of our mobile applications. This usage data is generally sent to a Google server in the USA and saved there. Your IP address is abbreviated beforehand by Google in European Union member states or in other countries which are party to the European Economic Area Agreement, thus anonymizing your IP address. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases.


Evolution of the Privacy Policy

SEEPEX reserves the right to change or update this privacy policy at any time. Please check this page frequently to receive information on updates to the privacy policy. As the use of our mobile applications is conditional on your agreement to the privacy policy, if you disagree with any changes to our privacy policy, you must cease to use our mobile applications. 


User Rights

As the user of our mobile applications, you have the right to know if your personal data has been stored by SEEPEX. You can always request for your personal data to be amended, corrected, or deleted. Please contact us if you want to learn about your personal data or if you have further questions or comments on data privacy during and after the use of our mobile applications.