Our rigorous hygiene and prevention safety measures for our employees, coupled with our robust supply chain, have allowed us to fulfill and deliver orders on time, with very few exceptions. All customers have designated contact personnel in the Sales and Service Departments who closely monitor orders and communicate any changes in delivery timing. These personnel are available for other customer inquiries as well.
In addition, our service team can offer customers various services to ensure operations continue to run smoothly. Our service technicians are continuously educated on the latest safety protocols and procedures and have been trained to strictly adhere to the highest hygienic standards. They are able to support customers onsite as travel regulations permit. If travel is not permitted, we can provide contactless, remote support through our VR app. Technicians can quickly and easily assist customers with troubleshooting, basic repair and installation guidance.
Thanks to the high degree of digitalization in our business processes, we have been able to react quickly to the ever changing circumstances the pandemic has brought upon us. We are happy to answer any questions concerning the digitalization of your pump operation and support you in the smooth continuation of your plant operations.
We hope everyone stays safe and healthy!
Your SEEPEX Team